If you have a concern about the service you have received from your psychotherapist, you should first discuss the matter with your psychotherapist if you are able to.
If that fails, or you do not feel able to, then you should contact the office of the Health & Disability Commissioner.
Complaints where the conduct or competence of a health practitioner has affected a health consumer (patient) are considered by the Health and Disability Commissioner in the first instance. The Commissioner promotes and protects the rights of consumers and receives all complaints against health practitioners.
Complaints against practitioners should be made in writing and be sufficiently detailed. It is recommended that complaints be sent to:
Health and Disability Commissioner
PO Box 1791
Click here for information on the Code of Health and Disability Services Consumers' Rights: www.hdc.org.nz/the-act--code/the-code-of-rights
After considering a complaint, the Health and Disability Commissioner may decide to refer the matter to the Psychotherapists Board for consideration. If this happens, the Board will promptly notify the complainant and psychotherapist involved, assess the complaint, and decide on a course of action to be taken.
If you are not sure who you should direct your concern to and want advice, please contact the Psychotherapists Board of Aotearoa New Zealand by calling (04) 918 4727 or sending an email.